Privacy Policy
Effective date: April 6, 2026
Last updated: April 6, 2026
Lucident, Inc. (“Lucident,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us when you use Lucident.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to users and customers.
1. Scope
This Privacy Policy applies to Lucident including any apps, related website pages, and associated services used to support the app.
2. Information we collect
When you use Lucident, we may collect and process the following types of information:
Workspace and account information
- Workspace ID
- Team or organization name
- Installing user information
- User IDs and basic profile information made available
Content and usage data
Depending on the permissions granted to the app, Lucident may access and process:
- Messages or thread content
- Channel metadata
- User mentions and IDs
- Timestamps
- Basic interaction data necessary for the app to function
Technical and log data
We may collect:
- IP address
- Browser type
- Device information
- Error logs
- App performance and diagnostic data
Support and communication data
If you contact us, we may collect:
- Your name
- Email address
- Support request details
- Any information you choose to share with us
3. How we use information
We use information to:
- Provide and operate Lucident
- Analyze conversations and activity to generate summaries, insights, ownership visibility, or workflow support features
- Improve app performance, reliability, and user experience
- Provide customer support
- Maintain security, monitor misuse, and prevent fraud
- Comply with legal obligations
We only use the information necessary to provide and improve the service.
4. How data is handled
Lucident accesses data only as needed to provide the functionality of the app.
We do not:
- sell data,
- use data for advertising,
- share data with third parties except as required to operate the service,
- use data to train general-purpose AI or large language models.
5. Legal basis for processing
Where applicable, we process personal data on one or more of the following legal bases:
- performance of a contract,
- legitimate interests in operating and improving the service,
- consent where required,
- compliance with legal obligations.
6. Data sharing
We may share information only in the following limited circumstances:
Service providers
We may share data with trusted vendors who help us operate the service, such as hosting, analytics, customer support, or infrastructure providers.
Legal compliance
We may disclose information if required by law, regulation, legal process, or valid governmental request.
Business transfers
If Lucident is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable confidentiality protections.
We do not sell personal data or workspace data.
7. Data retention
We retain information only for as long as necessary to:
- provide the service,
- comply with legal obligations,
- resolve disputes,
- enforce our agreements.
If a customer uninstalls the app or requests deletion, we will delete or anonymize applicable data within a reasonable period, subject to legal or operational retention requirements.
8. Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International data transfers
If you access Lucident from outside the country where our systems are located, your information may be transferred to and processed in other jurisdictions.
Where required, we use appropriate safeguards for cross-border data transfers.
10. Your choices and rights
Depending on your location, you may have rights to:
- access your personal data,
- correct inaccurate data,
- request deletion,
- object to or restrict certain processing,
- request data portability,
- withdraw consent where processing is based on consent.
To exercise these rights, contact us at: miko@lucident.ai
11. Children’s privacy
Lucident is not intended for children, and we do not knowingly collect personal information from children.
12. Third-party services
Lucident may rely on third-party platforms and integrations.
We are not responsible for the privacy or security practices of third-party services we do not control.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above.
If changes are material, we will provide notice through appropriate means.
14. Contact us
If you have questions about this Privacy Policy or our data practices, contact us at:
Lucident, Inc.
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